FAQ

Platform

• What does Risk Marshal do? — Records your MT5 trades and financial results, provides personalized analysis and discipline coaching with Marshal Intelligence, and adds configured rule enforcement on Core and Pro. Journal records and reviews activity without trade actions.
• Do I host Risk Marshal? — Journal runs on your own computer or server. Core and Pro support self-hosting and optional managed hosting; check your plan's current terms.
• Which platforms? — MT5 and compatible brokers; no fund movement.

Security & data

• Do you need my trading password? — With your own MT5 setup, it stays in MT5. Managed setup needs trading credentials to sign in and apply your financial limits. Credentials are encrypted when stored and not displayed in the dashboard.
• Who owns my data? — You do. Export or deletion available via support and in-app flows where enabled.
• Do you sell data? — No.

Billing

• How do I cancel? — Settings → Subscription or Compare plans → Cancel subscription. Renewal stops at period end; managed hosting stops immediately on confirm.
• Failed payment? — Retries run before downgrade.
• Refunds? — Case by case for subscriptions; duplicate and fraudulent charges refunded when verified. Partial-month refunds generally no. See /terms (Refunds section).