help
Troubleshooting
Common issues and fixes.
My account connection is interrupted but I am trading
- Confirm MT5 is connected to the broker.
- Enable AutoTrading in MT5.
- Verify the license key in Risk Marshal inputs matches Setup & Activation.
Dashboard numbers look stale
Reload the page. If values still look old, check Setup & Activation for the latest account update and connection status.
Account binding rejected
- Use the exact account number from MT5 — leading zeros matter.
- Check you are within your plan account cap.
- If the account was recently removed, wait for the retention window before re-binding.